(The following include feedback received through sweetlandltd.com, personal letters and e-mails. Some comments are in response to e-mails sent to update customers regarding winter weather conditions and how it would affect their waste removal schedule. Any names included have been used with permission. Additional references are available upon request.)
“I just wanted to give you praises and tell you how wonderful your company is. When we had bad weather last week, we were sent an email notifying us of the delay in trash pickup. While I have neighbors who are still waiting for pickup from last Tuesday. Thank you so much for your great and courteous service!” Trisha, Sellersburg
“Thank you for your service and always keeping us updated!” Jean, Floyds Knobs
“As always thank you for your excellent communication with customers. I appreciate the service your company provides.” Ken & Michelle, Charlestown
“THANK YOU SWEETLAND, OUR TRASH WAS PICKED UP EXACTLY WHEN YOU SAID IT WOULD BE. SUCH A SWITCH FROM THE COMPANY WE WERE WITH BEFORE. AGAIN, THANK YOU.” Clara, New Salisbury
“Driver did such a good job today. Everything was taken and cleaned up. Last company was a mess.” Lea, Georgetown
“Thank you. I have been referring new people to you. You guys are great!!” Stephiane, Greenville
“Thank you Sweetland! I am very pleased with your excellent service!” Jeffrey, New Albany
“By the way your service has been great and the driver is very polite and professional.” Jay, Georgetown
“We are so glad we switched! Thanks for the past year!” Norman & Susan, Greenville
“Already off to a good start. One of your guys came yesterday, picked up our trash and he was excellent and very friendly! Thanks for making my weekend start off great!!!!” Alex, New Salisbury
“Thank you for the continued excellent reliable service!” Dean, Charlestown
“Debbie provided prompt email feedback for me, and when I called to set up service, Katherine was friendly and efficient. I sure am glad I discovered Sweetland. Your customer service is far superior to either my two previous trash removal companies.” Joe, Borden
“First of all I want to say we love your company, we moved from downtown Georgetown and didn’t know service could be this good!” Michael & Laura, Georgetown
“Thank you for the excellent service you’ve always provided!” Michelle, Corydon
“Thank you so much for up date. Really appreciate the customer service. Have a nice day” Susan, Floyds Knobs
“I was telling my husband that with our previous carrier, we never received one proactive communication regarding our service. Your emails are extremely nice and I appreciate the effort to keep us informed of holiday changes. So glad we switched… Have a great year!” Warm Regards, Susan, Georgetown
“Thank you so much for asking your truck to come back and get our trash. You give me such wonderful service.” Leann, Floyds Knobs
“Thank you to the guys who picked up my trash the day after Christmas when I had strep throat and forgot to put it out. It made me cry when I realized they went up and got it off the top of the driveway it was such a huge blessing. Thank you.” Robin, New Albany
“On such a bitter cold day, we wonder if we would even have service. Not only did we have service but our empty cans were brought up and left at our garage door. This is truly outstanding customer service and is very much appreciated. Thank you to our brave driver today.” Charles, New Albany
“She had pneumonia for several weeks and the driver came up to the house twice to get her cans for her while she was sick and she is very thankful. She wants us to let the driver know she appreciated his act of kindness. She said she’s never seen anyone do that before.” Julia, Sellersburg
“I wanted to take a moment to THANK YOU for your Drivers Hard work to pickup our trash during the FRIGID TEMPERATURES. KEEP UP THE GREAT WORK AND BE SAFE.” Mike, Memphis
“Please pass on my appreciation to the driver for coming back through my neighborhood this morning. I didn’t have my garbage out early because of the weather and the fact that crows get in the trash if left
out too long. I didn’t expect him to make a second run and really appreciate the extra effort. My thanks to all at Sweetland for the exceptional service you provide.” Harvey, Floyds Knobs
“To whom it may concern, Forgot to put my can out this morning. Your guy got it anyway. Nice act of kindness!” Steve, Floyds Knobs
“Thanks for always putting the lids on the cans and lying them on their side so we know you’ve been there. !!! You’re the best !!!” Laura, Floyds Knobs
“just wanted to thank you all for helping several of my neighbors when another company neglected to provide garbage removal. also, during that time, some of my neighbors left their trash out for days & the wind blew boxes all over. I spent an afternoon picking up this stray trash & included it in my regular garbage, increasing my regular load. I appreciate your service.” Jeri, Georgetown
“I am not currently a Sweetlandltd customer, but I’d like to be, as your company has been picking up my trash on a complimentary basis for 3-4 weeks now. This is during the Christmas holidays, I might add, when you are cooking more and have guests arriving. The company I had paid for refuse pick up was unable to fulfill their agreement, they also never made contact with me regarding this. However your driver, Ethan was most helpful, answered all my questions about trash pick up and even recycling (which no other company in eastern Harrison county provides). He seems to sincerely enjoy the service he is providing. I am glad to be making the switch to sweetlandltd.” Mary, Corydon
Published in the March 8-9, 2014 News & Tribune “Cheers & Jeers” A5: ….to the Sweetland employees who came to the porch to pick up the trash when we were having so much snow and ice. Thanks guys. – Pat Elliott, Sellersburg
Thank you for superior service over the last 10 years. I am a loyal customer who has enjoyed superior service over the years but just when I thought it couldn’t get any better, it did. Two weeks ago my 9 year old son forgot to take the trash to the curb. He normally does so the night before but he decided to do it in the morning rather than face the cold and dark while dragging the cans through the accumulated snow. He forgot to do so the next morning before school. My wife heard the truck coming, looked out the window and saw we hadn’t moved the trash to the curb. While she was putting on her coat and boots, the Sweetland Driver came down the driveway, emptied our cans for us and put them back in place. And this was not an isolated occurrence. Our next door neighbor’s kids also failed to take the trash to the curb but the Sweetland Driver came down the driveway and got their trash too. Thanks for doing such a great job! Your loyal customer, Sean, Lanesville (2/17/14)
I just want to tell you how much we appreciate your company’s level of service. Our son brought in our trash can today before the garbage had been picked up. Your garbage collector had seen the can out before our son brought it back up to the house. Instead of just passing our house by like many other companies would have done, the gentleman went above and beyond. He stopped to check with us so he could get our garbage. It seems like a little thing, but this is just one example of why we appreciate your company’s level of service. Thank you! (1/28/14 – Springcrest Dr., Georgetown)
“You give excellent service. Your people have even come up to my garage door when I’ve forgot to put out my trash and got my cans. That is excellent service and is very much appreciated.” (Mary Sue – New Albany, IN )
“I am happy to hear you continue your recycling program. That is critical in our selection. We appreciate that and your reliable service.” (Dan – Georgetown, IN)
“We appreciate your excellent service.” (Jim – Floyds Knobs, IN)
“Sitting at my desk paying bills, here is one I’m happy to pay. Thank you for the great service this past year. You’ve been more than flexible when we forget to put our stuff out, and that kind of service is much appreciated. Blessings, and thank you.” (Glenn – Greenville, IN)
“Just a note to say our family really appreciates your service. You do a great job….keep it up. Thanks!” (Hitners – Lanesville, IN)
“Great job to the guys on the truck! They put the lids back on the containers and I’ve even seen them sweep the street. Tell them – Thank you!” (Vickie – Floyds Knobs, IN)
“I wanted to thank you for your service. When we moved to New Albany a number of years ago, we didn’t know who to call for utilities, cable, rubbish removal, etc… We knew one couple who recommended Sweetland to us. Your company has always done a great job. I appreciate your business!” (Teresa – New Albany, IN)